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Mr Fortune Bonus Disappeared After a Deposit: What Records Matter?
If a bonus vanishes after you deposit, the strongest response is a clear record, not a guess. Save the offer, deposit receipt, account messages and wagering terms before contacting support. A careful record can help when reviewing mr fortune and checking whether the promotion was cancelled, expired, restricted or never credited to your account.
Start with the exact promotion terms
The welcome package has three stages, so the missing benefit may depend on which deposit you made. The first stage is a 100% match up to €700 with 50 free spins. The second offers 50% up to €300 with 60 spins, while the third offers 50% up to €500 with 70 spins. The published total is up to €1,500 plus 180 spins.
Mr Fortune bonus records to save
Take screenshots showing the promotion name, date, minimum deposit and any country or payment restrictions. Save the terms as a file if possible. Promotions can change, and a later version may not show the wording that applied when you deposited.
- Promotion page and terms version
- Deposit date, time, amount and currency
- Confirmation email or cashier receipt
- Bonus balance before and after the deposit
- Messages showing activation, cancellation or expiry
Check whether the deposit qualified
The welcome offer requires a minimum deposit of €20 per stage. A bonus can also be blocked if your balance was above €1, a withdrawal was pending, or another bonus was claimed on the same deposit. These conditions make the account timeline important: record what happened immediately before and after payment.
| Check | Published condition |
|---|---|
| Minimum per welcome stage | €20 |
| First-stage match | 100%, capped at €700 |
| Second-stage match | 50%, capped at €300 |
| Third-stage match | 50%, capped at €500 |
| Welcome free spins | 50, 60 and 70 by stage |
Preserve payment and account evidence
Keep the transaction reference from your bank, card or e-wallet, together with the cashier confirmation. The account currency can be NZD, but promotion pages may display euro or dollar figures depending on how the site is viewed. Do not assume a displayed NZ$ cap matches a euro cap unless the account or support team confirms it.
Mr Fortune login and account history
Save screenshots from the account wallet, bonus area and transaction history after each login. Include the page address and the time shown on your device. If the bonus appears briefly and then disappears, capture both states. Avoid repeatedly changing account settings while you gather evidence.
Compare the wagering rules with your play
A credited bonus is not immediately withdrawable. The welcome package uses 40x wagering on the bonus plus the deposit, while free-spin winnings carry 25x wagering. The maximum bet during wagering is €4 per spin, and feature buys or Buy Pass options are banned. Records of your bets can show whether a rule was triggered.
Separate bonus balance from real money
The terms say real money is used first. A withdrawal while a bonus is active cancels the bonus and its winnings. Note every withdrawal request, cancellation and balance change. Also record the game name, stake and time if the bonus disappeared during play.
- Stop playing when the balance or promotion changes unexpectedly.
- Capture the wallet, bonus and transaction screens.
- Download available account or payment statements.
- Compare the event with the promotion’s eligibility rules.
- Send one organised complaint with the evidence attached.
Know the expiry and winnings limits
The operator reserves the right to expire the welcome bonus seven days after it is credited. The welcome promotion also has a maximum winnings limit of €1,000. Save the exact credit time, because a dispute about expiry needs more than the date of your deposit.
| Rule | Figure or timeframe |
|---|---|
| Bonus wagering | 40x bonus plus deposit |
| Free-spin winnings wagering | 25x |
| Maximum bet during wagering | €4 per spin |
| Expiry right | 7 days after credit |
| Welcome promotion winnings cap | €1,000 |
Contact support with a precise timeline
Live chat is described as responding within a few minutes, while email usually takes up to 48 hours. Ask support to identify the specific rule used, the timestamp of the decision and whether the bonus was removed or never credited. Keep the transcript, ticket number and any reply. Do not rely on a verbal explanation alone.
Escalate an unresolved bonus dispute
Internal complaints must be raised within six months. The operator says it will answer within 10 working days, with a possible 10-working-day extension. If the issue remains unresolved, eCOGRA is named as the alternative dispute-resolution body. Keep your complaint factual and include the amount, promotion and requested remedy.
Conclusion: build the record before asking for a remedy
A missing bonus is easier to investigate when the evidence follows the account timeline. Save the offer, payment proof, account screens, gameplay details and support correspondence. Check the seven-day expiry, €4 stake limit and wagering terms before claiming that a removal was incorrect. New Zealand players should also remember that Mr Fortune holds a Maltese licence, not a New Zealand licence, and should be 18+ and gamble responsibly.